Refund Policy

60 Day Skin Guarantee

At NuOrganic, we stand behind the quality and effectiveness of our skincare products. That's why we offer a 60 Day Skin Guarantee. We want to join you on your skincare journey! If you use our products consistently for 60 days and are not completely satisfied with the results, we will provide a full refund of the purchase price (excluding shipping and handling fees).

To initiate a refund request under our 60 Day Skin Guarantee, please follow these steps:

  1. Use the product(s) consistently for 60 days as directed on the product packaging. If you are not satisfied with the results, contact our customer service team at support@nuorganic.com within 70 days of the date of purchase to request a refund. Please include your order number and the reason for your dissatisfaction.
  2. Please provide a before and after image to view.
  3. Please provide dated proof from the camera roll. You will need to require general proof of consistent use of the specified product. Our professional skincare consultants will then assess and process your application within 3-5 business days. 
  4. Upon approval, we will issue a refund to the original payment method used for the purchase within 7-10 business days.

It is very important that you use the product correctly as instructed. Please refer to the product packaging or FAQ section of each product for specific instructions. 


Please note that our 60 Day Skin Guarantee only applies to the first purchase.


We want to make sure that our customers who join our nuoFamily have every opportunity to achieve the best possible results for their skin. That's why, in addition to a refund, we'll provide you with a 50% off code that you can use to purchase any other NuOrganic products. We'll also offer recommendations for specific products in our line that may be better suited to your skin type or concerns.


Unused Products Refund Option

If for any reason you are not satisfied with your purchase within the first 30 days of receiving your order, you may return any unused products for a full refund of the purchase price (excluding shipping and handling fees). If the product has been used, please refer to our 60 Day Skin Guarantee Refund policy. 

To initiate a refund request for unused products, please follow these steps:


  1. Contact our customer service team at support@nuorganic.com within 7 days of the date of purchase to request a refund. Please include your order number and the reason for your dissatisfaction.
  2. Our customer service team will provide you with instructions on how to return the unused product(s).
  3. Ship the unused product(s) to:

21088 Bake Pkwy, Suite 100

Lake Forest, CA 92630


Once we receive the returned product(s), we will inspect it to ensure it is unused and in its original packaging. If the returned product(s) meet these requirements, we will issue a refund to the original payment method used for the purchase within 7-10 business days.


Damaged or Broken Products Refund Option

If your product(s) arrive damaged or broken, please contact our customer service team at support@nuorganic.com within 7 days of receiving your order to request a refund or replacement. Please include your order number and a video of the damaged or broken product(s).


We will investigate the issue and provide you with instructions on how to return the damaged or broken product(s) if necessary. Once we receive the returned product(s), we will issue a refund to the original payment method used for the purchase or send a replacement product at no additional cost to you, depending on your preference.


Please Note:

  • Customers are responsible for all shipping costs associated with returning the product(s).
  • This refund policy applies only to purchases made on the NuOrganic website. If you purchased our products from a retail store or other third-party seller, please contact them directly for their refund policy.
  • This refund policy applies only to purchases made by individual consumers. 
  • Customers are responsible for all shipping costs associated with returning the unused product(s).
  • If you have any questions or concerns about our refund policy or the 60 Day Skin Guarantee, please contact our customer service team at support@nuorganic.com.

At NuOrganic, we're committed to the satisfaction and happiness of our customers. We believe that healthy and beautiful skin is achievable for everyone, and we want to support you on your journey to achieving it. If you have any questions or concerns about our refund policy or our products, please don't hesitate to contact us.