Lightening Serum

Returns:
All NuOrganic.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any item you have purchased from NuOrganic. com, you may return it within 30 days of the date it was delivered and receive a refund or in-store-credit. We regret we are unable to cover the cost of return shipping or refund our original shipping charges unless the return was a result of our error.

* Returns & Refunds will only be accepted on customers first time purchase.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase:

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 1 week. 

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@NuOrganic.com

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@NuOrganic.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: 30 N. Gould St. Ste 2620, Sheridan, WY 82801.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How Does Eyelash Serum and Eyebrow Serums Work?

Just like the hair on your head, eyelashes and eyebrows grow in four phases: the anagen phase (30 to 45 days of active growth), the telogen phase  (where the eyelash stops growing but it still attached to the hair follicle), the catagen phase (right before the tissue degenerates and the eyelash sheds on its own). 

The anagen phase is the most essential for growth. This is when your skin  is drawing on key nutrients from your body to stimulate growth. The hair follicles  will continue to grow in length and volume during this phase. NuO’s  active ingredients work during this phase to allow your lashes and brows to look fuller, thicker and darker. 

How Do I Use NuO Eyelash Serum and NuO Eyebrow Serum

1. CLEANSE

Remove makeup, eye cream and wash off any residue, keep oil-based products away “from the areas you’re applying serum”. Remember, oil based makeup removers, cleansers and eye creams can leave behind a film which may create a barrier for products to absorb. 

2. APPLY

Dip the applicator brush into the serum just enough to pick a drop. Flip the brush upside down for a second for the drop to soak into the brush and not to stay on its tip (do not over saturate the application brush).

Start from the inner corner of the eye outwards, apply a thin line of NuO Lash directly to the base of the upper eyelash line, spreading along the roots. Do not apply to the lower lid.

For Nuo Eyebrow Serum, apply on the base of the eyebrow hairs, allowing the applicator to provide the serum to the base of the eyebrow hair and skin. 

Allow the serum to absorb for a few minutes and eyelashes to dry before proceeding with your usual skincare and makeup routines.

Use daily for best results, you may use is up to 2 times per day, preferably in the morning and at bedtime (minimum one time per day) for at least 8 weeks. Please be patient, eyelashes are the slowest growing hair on the human body.

How Soon Can I See The Results?

For most of our cosmetic products you may see results  as early as  two weeks, but for best results you will need 6-8 weeks time.

Are There Any Side Effects?

We use  natural ingredients and botanical extracts which are fortified with active peptides that are generally considered safe. Everyone’s body chemistry is different so do not use if you are allergic to one of its ingredients. To make certain you are not sensitive to the product, do a skin test on your inner forearm before applying the product to the lashline. We recommend for you to review the ingredient list with your doctor to determine if it is safe for you to use.

If You Get Some in Your Eye? 

We don’t recommend putting it in your eye but if it does happen and it gets irritated, just flush it with water, dry and then start again.

Is it safe while Pregnant/Breastfeeding?

No. NuO Lash has not been tested in all situations. Therefore, we do not recommend using the product while pregnant or breastfeeding.

Can I use it with Eyelash Extensions?

Yes! NuO Lash is the perfect complement to your lash extensions. NuO Lash fortifies and strengthens lashes at the hair follicle, promoting healthier lash growth and less natural breakage. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using NuO Lash alone.

Are NuO productsFDA approved?

No! Our products  are not classified as drugs and falls into the category of cosmetics for beautifying purposes. NuO Products are not used for diagnosis, cure, mitigation, treatment, or prevention of disease. 

Will it Work for Women/Men at Any Age?

NuO Cosmetics has been developed  for adult women and men ages sixteen and up. 

How Long It Will Last After I Have Opened It?

After opening the bottle, we recommend replacing your NuO Cosmetic Products every 3 months for freshness and highest efficacy. Please keep products in a clean environment and away from direct sunlight! 

Caution: For External use only

Avoid getting in the eye; in the event of direct contact, rinse with water and seek medical attention if irritation persists. Consult with your doctor for any medical questions including but not limited to if you are pregnant or nursing, or being treated for any eye related disorder or actively undergoing cancer treatment. Keep out of reach of children. Avoid storing at high temperature for better shelf life.

Always Test First

Avoid using products if you have skin allergies, skin sensitivities or open cuts/wounds on the skin. It is important to know all of your own specific allergies/sensitivities to any/all ingredients contained in our products prior to using/purchasing. If pregnant/nursing or under a physicians care, please consult your doctor before using our products if you have any concerns/questions about our ingredients.

Our products are made using pure natural ingredients. They are not recommended for anyone that may have concerns about using any of those ingredients. If you have reviewed the ingredients that may be contained in our products and wish to know exactly which ingredients are in specific products, we recommend that you email us and we will advise you of exact product ingredients prior to ordering.

In order to test for known or unknown allergies, we recommend always conducting a patch test when using any new product on yourself or a loved one. Please test the product first on a small area of eyelid before applying/using on entire eyelid area. If any allergic reaction, rash or skin irritation occurs, just discontinue use.